About the Project

I had been self-learning UX research for almost a year and I needed to practice. I enrolled for Zuri’s 5-month training programme. The programme had two parts: the training phase — where I worked individually — and the project phase — where I worked in a team of 16.

In the project phase, I led a team that designed a medical aid app for Nigerians. Century Health wanted people to receive quality and accessible health care in Nigeria and view information about their medical needs. After all, we already knew how dreadful the health care system was.

Hence, through research and design, we designed an app to link Nigerians to health professionals and view information about their medical needs remotely.

My Role

I was the assistant design lead and UX researcher. I worked with 14 designers and one product manager. As I researched with my teammates, I oversaw the design of the WeCare and communicated with external stakeholders.

Timeline

The project took six weeks to complete. We spent three weeks recruiting and interviewing participants and then analysing the data. We spent two more days testing the prototypes.

Purpose

<aside> 🔥 Because health care was fundamental to the business goal of Century Health, we wanted to explore how Nigerians received health care, communicated with doctors and viewed their medical needs.

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We strived to achieve our purpose and prove or disprove our assumptions by answering the following questions:

• How do users view information about their medical needs?
• What problems do people experience when viewing information about their medical needs?
• How do users contact health practitioners?
• What problems do people experience when contacting health practitioners?
• What have people experienced while trying to view information about their medical needs and contact health practitioners?

Research Methodology

<aside> 🔥 We felt that the best method was to explore the health care service through semi-structured interviews. The product was in its discovery phase, the research was generative, and we had to uncover the experiences, pain points, needs, goals and mental models of Nigerians accessing health care to discover how we would accommodate their needs.

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